HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
We are just as excited about your order as you are, and want you to receive your On the Fly products as quickly as possible! Depending on your choice of shipping, your order will be received in 2-3 business days or 3-5 business. Please keep in mind that your order will be prepared within 48 hours of being received by our fulfillment centre, and shipped to your address provided on your order.
AM I ABLE TO MODIFY MY ORDER BEFORE IT HAS BEEN SHIPPED TO ME?
We understand that sometimes you can forget a few things, but we still want to get your orders to you as quick as possible! Everyone needs a bit of wiggle room! Contact us at boutique@ontheflyboutique.com between the hours of 9:00 am to 5:00 PM (PST) and we would be happy to investigate!
Unfortunately, after this we cannot guarantee we will be able to help you change your order, but we can definitely try!
HOW CAN I TRACK MY ORDER?
Once your item is ready for collection from Purolator we will E-Mail you a link to Track your Package (Excluding Gift Card Orders which are sent for Free via Canada Post).
WHAT CURRENCY IS THE WEBSITE SHOWN IN?
All our products shown on our website are in Canadian currency CAD. We’re Canadian, eh!
WHERE ARE YOUR ORDERS PACKAGED AND SHIPPED FROM?
We have a fulfillment center right at our terminal located in downtown Vancouver! All orders are packaged and shipped from there directly and straight to you!
DO YOU ACCEPT REFUNDS?
Yes! We know that sometimes everyone can be a little indecisive, and need to try out a few products before you find the ones you love! Contact us at boutique@ontheflyboutique.com and we would be happy to assist you with this return.
HOW LONG DO I HAVE TO RETURN AN ITEM IF I AM NOT HAPPY WITH IT?
If you’re not happy with your recent purchase we offer a full money-back guarantee within 30 days of purchase. Returns are always on us! Email us at boutique@ontheflyboutique.com for assistance with a return.